
Many years ago, whilst at Saatchi & Saatchi, I worked on the General Mills business. Everyone who worked on this business, was asked to sit through an induction video. It was a good introduction into the business and its brands. However, one thing the video said has sat with me for years. That is, interestingly, the video ended with an unexpected joke and it went something like this (written in the classic Star Wars font fading to black):
"General Mills is the owner of some the worlds greatest brands, all with very proud histories. If nothing else can you please do your best not to screw them up."
This was on their corporate induction video - it was a brilliant moment of levity. We never screwed up (that much). However, what would it take for marketers to 'screw up', or at worst, kill a brand. If you take a look at the NRL - quite a bit it would seem.
In the last few years the NRL has been closely associated with many communications disasters, including the latest massive issues with the Melbourne Storm. However, the NRL appears to be not just surviving but thriving. The brand feels strong. Further, take the list of brands that appeared on Mumbrella's 'Marketing Disaster's list. Brands including Witchery, Westpac, Kyle & Jackie O, Tiger Woods, and Tourism Queensland - all, it would seem are doing well, and their disaster is long forgotten, or indeed was not a disaster at all (although I really wish Kyle and Jackie O would disappear). In essence it's extremely hard to kill a brand - and even the occasional 'disaster' may not be a disaster at all, perhaps even having an unexpected positive impact.
If you're worried about taking a risk - then take heart from the NRL. They, more than anyone show how resilient brands are. When brands find a way into peoples lives, then people really don't want them to leave. Take risks, try new things, get new learnings, and have fun - don't be to afraid of screwing up - as it's really, rally hard to genuinely do so.
General Mills needed have worried, no one in that room was near powerful enough to do any damage.
